The finance sector is a highly competitive global marketplace. It is also one of the most heavily regulated with organisations under constant scrutiny to adhere to continued governance such as PCI compliance, Dodd-Frank Act compliance, MIFID II Compliance, and GDPR compliance. Cyber Security is a top priority as organisations strive to prevent cyber-threats, hackers and…
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Tollring sees the adoption of the General Data Protection Regulation (GDPR) as an evolution of data protection rather than a revolution. The need for consent underpins GDPR. Applying to any organisation that does business with the EU, GDPR regulation is focused on the rights of the individual, including; the right to be ignored, to be…
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Tollring advocates the importance of integrating call recording with analytics to maximise the understanding of customer interactions across the business. Companies can maximise customer intelligence by analysing inbound and outbound calls regularly to identify issues, improve performance and establish trends. As analytics solutions make rapid advancements leveraging cloud technology, compliance will be better served. With…
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