Results: compliance

PCI DSS Call Recording Compliance When Taking Card Payments

The PCI Security Standards Council (SSC) is a global forum for the ongoing development, enhancement, storage, dissemination and implementation of security standards for account data protection.  The SSC issues guidance to companies that take bank or credit card payments and record calls. PCI DSS Guidance Are audio/voice recordings containing cardholder data and/or sensitive authentication data…

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Call recording: achieving compliance

Although regulatory compliance is a call recording hot topic, Tollring customer statistics show that 75% of businesses are most concerned about adhering to ‘internal compliance’ in line with company quality assurance and policies. Monitoring call quality, staff performance, disputes and abuse, as well as on-going staff training, will be key drivers for any size business…

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Mitel Next

Business Analytics and Call Recording for Drive Staff Performance and Maximise Customer ExperienceA Suite of Business Performance Tools in One Single Portal Mitel Business Analytics and Call Recording for MiCloud Flex, MiVoice Business and MiCloud Telepo has been designed to provide the industry’s most comprehensive portfolio of business intelligence solutions for Mitel partners and customers....Read More

Call Recording in 2021: More Than Just Listening to Calls

  Compliance Remains Key Two, almost three, years on from the introduction of GDPR regulations, new challenges around voice recording compliance have emerged as a result of increased hybrid working across all types and size of business. The current environment, with more home workers, threatens an organisation’s ability to deliver recording compliance in many ways….

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