By Shiv Dhillon, Chief Technical Officer and Russell Cozens, Technical Director of Tollring Insecurity regarding the cloud starts with the process of making business decisions. In today’s world of analytics and business intelligence, fear plays a crucial role when making business decisions and it is this fear that drives insecurity. One of the main ones…
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The call management applications of today deliver valuable insight into a customer’s experience through detailed real-time call analytics, such as: Unreturned missed call reporting, which should be at the heart of any customer service strategy for improved customer satisfaction and retention. Such reporting has become more sophisticated, even enabling businesses to identify which calls were…
Read MoreIT departments are under pressure to manage increasingly complex technologies and services that deliver business advantage. Remote working is one of the most complex but there still needs to be a keen focus on using actionable intelligence to better manage and innovate with ICT resources. With the right insight, it gets easier to master procurement,…
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