Tollring Latest News

James Sharrattin Analytics, call analytics, Call Recording, Cloud, Customer Experience (CX), Microsoft Teams, Service Providers, Unified Communications

October 25, 2024

Make-A-Wish UK Enhances Operational Efficiency and Engagement with Tollring’s Advanced Call Analytics for Microsoft Teams

Make-A-Wish UK, one of the UK’s most esteemed children’s charities, has embarked on a transformative digital journey by implementing Analytics 365 Call Analytics and Call Recording for Microsoft Teams. This initiative aims to enhance the charity’s communications and support systems, ultimately improving operational efficiency and strengthening relationships with supporters and families. Elevating Communication Effectiveness The…

James Sharrattin Analytics, Call Management, Call Recording, Customer Experience (CX), Microsoft Teams, Service Providers, Unified Communications

October 16, 2024

Strengthening Reseller and MSP Relationships: The Key to Thriving in the UC Space

The unified communications (UC) market is undergoing a rapid transformation, driven by the rise of platforms like Microsoft Teams. These changes are reshaping the dynamics between vendors and their reseller and MSP partners. As these relationships evolve, so do the challenges and opportunities. How Tollring’s Reseller Relationships Have Evolved In the past three years, Tollring…

James Sharrattin Artificial Intelligence (AI), Awards, Call Management, Company News, Microsoft Teams, Service Providers

October 9, 2024

Tollring Wins Best Call Management Solution at Comms National Awards 2024 for Third Consecutive Year

Tollring is proud to announce its victory at the Comms National Awards 2024, where we won Best Call Management Solution for the third consecutive year. The accolade marks our sixth win in this category over the past nine years and is a crowning achievement for our 30th anniversary celebrations. The award ceremony, held on 26th…

James Sharrattin call analytics, Call Management, Call Recording, Cloud, Customer Experience (CX), Service Providers, Third-Party Vendors, Unified Communications

October 3, 2024

White Label Success: Leveraging Custom Solutions for Channel Growth

Insights from Hilary Oliver, Chief Customer Officer at Tollring Ideal Software Solutions for White Labelling White labelling suits software solutions that are being resold through the channel, especially where channel providers bundle multiple services to add value to their proposition. White labelling enables a combination of solutions from multiple vendors to be presented as a…

James Sharrattin Cloud, Customer Experience (CX), Cyber Security, Data Analysis, GDPR, Microsoft Teams, Service Providers, Unified Communications

October 3, 2024

Optimizing Cloud Services for Your Business: Key Insights and Best Practices

Insights from Richard Jones, Commercial Director at Tollring. Evolving Demand for Cloud Products and Services Bessemer Venture Partners have predicted that by the end of 2024, 80% of cloud 100 companies will be actively selling through cloud marketplaces. Demand for cloud products and services on marketplaces has grown over the last 12 months and Canalys…

James Sharrattin Analytics, Artificial Intelligence (AI), call analytics, Call Recording, Company News, Data Analysis, iCall Suite Desktop, Microsoft Teams

August 1, 2024

Understanding the Modern Workplace: Trends and Opportunities

Navigating Changes: The Greatest Differences In The Last 12 Months The most significant change is that more people have returned to the office. Whilst there are many who are still remote, more people are back in the office, both willingly and reluctantly. In addition, companies have been more willing to recruit remotely than before. This…