Fresh Business Thinking offers 10 top tips when considering workforce mobility: Equip line managers with easy to understand information on their remote workforce Create a culture and awareness of continuous usage and policy monitoring Make sure users can see the data that is available to the business so they are more aware and more accountable…
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By Shiv Dhillon, Chief Technical Officer and Russell Cozens, Technical Director of Tollring Insecurity regarding the cloud starts with the process of making business decisions. In today’s world of analytics and business intelligence, fear plays a crucial role when making business decisions and it is this fear that drives insecurity. One of the main ones…
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The call management applications of today deliver valuable insight into a customer’s experience through detailed real-time call analytics, such as: Unreturned missed call reporting, which should be at the heart of any customer service strategy for improved customer satisfaction and retention. Such reporting has become more sophisticated, even enabling businesses to identify which calls were…
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What is an informal contact centre? At Tollring, we perceive the informal contact centre SME space to be in the range of 5-30 seats (across multiple departments / contact points), a size rarely spoken about when discussing contact centre management, even though a huge number of businesses fit into this category – a huge untapped…
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Congratulations to Tony Martino, MD of Tollring for cycling over 120km last weekend. He cycled for three days across the West Highland Way, across the Glencoe mountain. The challenging route climbed and fell with some great downhill sections and stunning scenery at the top of the climbs. The topography was extremely varied, as seen below! Meanwhile, Commercial Director Carl Boraman was taking part in an 80 mile…
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Tollring’s iCall Suite (iCS) Online business productivity tool will further enhance Mitel’s MiCloud suite of cloud ready solutions for MiVoice, MiCollab and MiContactCenter with cutting-edge cloud call analytics and data visualisation tools. iCS Online integrates seamlessly with the Mitel MiCloud Enterprise Unified Communications as a Service (UCaaS) solution and enables businesses of all sizes to…
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