Tollring Latest News

Key Call Recording Channel Trends 2014

Integrated call recording In 2014, rather than being sold as a standalone product, call recording solutions will become more feature rich and increasingly integrated with organisations’ wider business systems, databases and process. This more innovative use of call recording technologies will provide both the means and requisite business intelligence to enhance organisations’ customer experience. For…

Read More

Steria Rationalises Communications Strategy Using Tollring iC360 Suite

Steria has halved mobile phone expenditure using Tollring’s iC suite business intelligence software. Steria experienced a three-month return on their investment, achieving 67% of annual savings in areas including policy management, personal call management (cost recovery) and zero use lines. The majority of Steria’s employees carry company-provided mobile phones and it appointed Tollring, leaders in…

Read More