The trends driving innovation in the customer interaction management, integration and reporting space From Tollring’s perspective, innovation is being driven by a number of individual factors and wider trends, including: Changes in the way that customers want to engage with businesses – the method they want, when they want, and with consistency. A renewed focus…
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Tollring, a specialist in telecoms analytics, call recording and fraud management solutions for communications service providers, has made two new appointments to further drive the company’s ambitious global expansion plans. Alistair Mortimore takes on the new role of Head of Enterprise Sales and Andi Williams becomes the company’s first training specialist. As Head of Enterprise…
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Every business today is facing a host of new threats in the communications world. Telecoms service providers are no different, and the growing challenge that is VoIP and toll fraud is now estimated to cost £25.5bn globally; more than double that of credit card fraud. The traditional measures that service providers use to prevent this…
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Traditionally, service providers have built their customer facing applications in-house to ensure they had both commercial and development control. Today’s service providers, however, are increasingly actively seeking to incorporate third-party developed products into their core services. This not only speeds up and boosts their go-to-market offerings, it also gives them a competitive advantage in a…
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The Cloud is making the contact centre market more accessible to smaller organisations. This combined with the drive for customer service excellence and the need to address increasing competition means that even smaller organisations without formal call/contact centres can access and benefit from operating their own contact centre. We have seen this happening with other…
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Software developer Tollring, specialising in telecoms analytics, call recording and fraud management solutions for communications service providers, has recently been hiring to provide additional resource for strategic partner enablement. Dora Torrejon joins the Tollring team from Akixi as Regional Account Manager. With eight years of experience in telecoms, Dora is tasked with supporting service provider…
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