Mitel Business Analytics

Drive Staff Performance and Maximize Customer ExperienceA Suite of Workforce Productivity Tools in One Single Portal

Mitel Business Analytics has been designed to provide the industry’s most comprehensive portfolio of business intelligence solutions for Mitel customers.

Available for MiVoice Business and MiCloud Flex, Mitel Business Analytics integrates seamlessly to monitor inbound and outbound call activity via any device.

With remote working and a focus on customer experience on the rise, Mitel Business Analytics allows you to empower individuals and teams with dashboards, reports and wallboards to enable them to take responsibility for their own call activity performance.

Powerful Analytics for a Competitive Edge

Your customers can gain an advantage over their competitors with unique insights into their customer experience

Customizable Reporting & Integration

Simple wallboards through to fully customizable call reporting dashboards

Make Informed Business Decisions

Browse an extensive catalogue of reports to identify trends in performance

Maximize Staff and Resource Productivity, Minimize Costs and Avoid Missed Opportunities

Keep teams on target and focussed on success with the ability to share group performance dashboards, team wallboards and trend reports. Best practice can be shared and teams compared using trend, call back and call journey analysis.

Mitel Business Analytics provides simple wallboards through to sophisticated and fully customizable call reporting and fully integrates with other modules such as call recording and fraud and credit management.

Why Your Customers Will Love Mitel Business Analytics

Competitive Differentiation

Visualize Productivity

Use wallboards and KPI-led dashboards to manage customer-facing teams in real time. Improve performance with historical trend analysis and reporting.

Cutting Edge Workforce Productivity

Empower Teams

Streamline operations with dedicated workspaces to keep customer service levels high and empower customer-facing teams.

Fully Integrated Modules

Drive Customer Engagement

Monitor interactions and gain visibility of customer call journeys to understand customer experience.

Increase Customer Satisfaction

Understand Performance

Integrate analytics with call recording to make better decisions and find new efficiencies.

Increase Sales Opportunities

Apply Intelligence to Conversations

Review call recordings then take direct action.

reduce churn

Meet Business Objectives

Customize and manipulate data ready to share critical insights across the business.

Mitel Business Analytics Interactive Training SeriesRegister Now!

With a different topic every month, the Mitel Business Analytics Interactive Training Series gives you the knowledge you need to start selling more with call analytics. Click the button below to register for another webinar in the series, or right click and copy the link to share it with your colleagues.

Session 1:
Prospect Qualification & Deal-closing Demos

Thursday 24th February
This session will give you the tools and structure you need to wow your customers with your Mitel Business Analytics demos.

Session 2:
Customer Experience – Managing Missed Calls

Thursday 17th March
Poor call answer performance can damage an organisation’s reputation, resulting in lost customers and reduced revenues. This session will provide guidance on how Mitel Business Analytics can be used to analyse missed calls and minimise business impact.

Session 3:
Customer Experience – Managing Busy Periods

Thursday 19th May
Almost every organisation is challenged by peaks in call traffic. This session will explore how Mitel Business Analytics can help frontline teams to meet these challenges.

Session 4:
Customer Experience – Managing Performance

Thursday 16th June
Running business communications without analytics is rather like driving a car without a dashboard. In this session we examine how Mitel Business Analytics can drive better decision making and supercharge business performance.