Drive Staff Performance and Maximize Customer ExperienceA Suite of Workforce Productivity Tools in One Single Portal
Maximize Staff and Resource Productivity, Minimize Costs and Avoid Missed Opportunities
Keep teams on target and focussed on success with the ability to share group performance dashboards, team wallboards and trend reports. Best practice can be shared and teams compared using trend, call back and call journey analysis.
Mitel Business Analytics provides simple wallboards through to sophisticated and fully customizable call reporting and fully integrates with other modules such as call recording and fraud and credit management.
Why Your Customers Will Love Mitel Business Analytics
Mitel Business Analytics Interactive Training SeriesRegister Now!
With a different topic every month, the Mitel Business Analytics Interactive Training Series gives you the knowledge you need to start selling more with call analytics. Click the button below to register for another webinar in the series, or right click and copy the link to share it with your colleagues.
Prospect Qualification & Deal-closing Demos
Thursday 24th February
This session will give you the tools and structure you need to wow your customers with your Mitel Business Analytics demos.
Customer Experience – Managing Missed Calls
Thursday 17th March
Poor call answer performance can damage an organisation’s reputation, resulting in lost customers and reduced revenues. This session will provide guidance on how Mitel Business Analytics can be used to analyse missed calls and minimise business impact.
Customer Experience – Managing Busy Periods
Thursday 19th May
Almost every organisation is challenged by peaks in call traffic. This session will explore how Mitel Business Analytics can help frontline teams to meet these challenges.
Customer Experience – Managing Performance
Thursday 16th June
Running business communications without analytics is rather like driving a car without a dashboard. In this session we examine how Mitel Business Analytics can drive better decision making and supercharge business performance.