Mitel Business Analytics Interactive Training Series 2022On-Demand Sessions

Below you will find the available on-demand sessions for the Mitel Business Analytics Interactive Training Series.

Session 1: Prospect Qualification & Deal-closing Demos

This session will give you the tools and structure you need to wow your customers with your Mitel Business Analytics demos.

Session 2: Customer Experience – Managing Missed Calls

Poor call answer performance can damage an organisation’s reputation, resulting in lost customers and reduced revenues. This session will provide guidance on how Mitel Business Analytics can be used to analyse missed calls and minimise business impact.

Session 3: Customer Experience – Managing Busy Periods

Almost every organisation is challenged by peaks in call traffic. This session will explore how Mitel Business Analytics can help frontline teams to meet these challenges.

Session 4: Customer Experience – Managing Performance

Running business communications without analytics is rather like driving a car without a dashboard. In this session we examine how Mitel Business Analytics can drive better decision making and supercharge business performance.

Session 5: Strengthen Your Proposition With Mitel Business Analytics

In this product focused session, we look at our analytics’ extensive reporting capability, delving into individual reports and exploring how filtering and scheduling can be used to provide insight across a business. .

Session 6: Strengthen Your Proposition With Pre-Configured Dashboards & Wallboards

In this product focused session will show you how to create custom dashboards and wallboards for frontline staff, team leaders and managers. Include KPI tiles, graphs and data tables, as well as external news feeds and customer data to keep everyone informed.

Session 7: Strengthen Your Proposition With Mitel Business Analytics Custom Dashboards and Wallboards

In this product focused session will show you how to create custom dashboards and wallboards for frontline staff, team leaders and managers. Include KPI tiles, graphs and data tables, as well as external news feeds and customer data to keep everyone informed.

Have you registered for the next session?

​With a different topic every month, the Call Analytics Training Series gives you the knowledge you need to start selling more with call analytics. Click the button below to register for another webinar in the series, or right click and copy the link to share it with your colleagues.