iCall Suite integrates seamlessly with cloud and on-premise phone systems to deliver real-time analytics.

iCall Suite business reporting solutions cover 3 key areas:

• At a Glance Business Insight: Intuitive business productivity tool to monitor inbound and outbound calls
• In-Depth Call Reporting: Enhanced call reporting including configurable wallboards and detailed call analytics
• Live Call Analytics: Powerful live call analytics to monitor groups, call queues and manage customer-facing teams

Drive staff performance and maximise customer experience with call reporting and recording.

Monitor Individual Performance: Empower individuals and agents with dashboards, reports and wallboards to enable them to take responsibility for their own call activity performance.

Improve Team Operations: Share group performance dashboards, team wallboards and trend reports to keep teams on target and focussed on success.

Drive Supervisor and Agent Productivity: Review live contact centre statistics to keep customer-facing teams focussed on customer experience.

Better collaboration truly starts here! Drive your business forward with workplace analytics for Microsoft Teams. 

Drive Business Performance: Optimise workflows, understand your customer engagement, and promote staff wellbeing and motivation to take your customer experience to the next level.

The Power of Collaboration Analytics: With meeting analytics, Team trends, chat sentiment, network quality and activity at your fingertips, leverage analytics to ensure effective communication, knowledge share and adherence to company policy throughout your business.

Make Working Together Better: Leverage analytics to change improve your working environment. Analytics 365 gives your people the power to work smarter and healthier, individually and in teams – no matter where they are.

Seamless Integration: Tollring’s innovative fraud and credit management solution seamlessly integrates with leading hosted voice / SIP trunking platforms.

Protect your customers from telecoms fraud: The solution monitors behavioural patterns and call trends to implement rules, trigger alerts and automatically block calls. Notifications of incidents are triggered on breach, mitigating risk at the earliest opportunity.

The Power of Collaboration Analytics: With meeting analytics, Team trends, chat sentiment, network quality and activity at your fingertips, leverage analytics to ensure effective communication, knowledge share and adherence to company policy throughout your business.

Build a competitive Edge and Customer Confidence: Multi-tier configuration of rules/rule assignments includes the ability for a service provider to permit reseller access to self-provision spend/credit limits, which reduces time spent on admin.

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