A key driver behind UC in the contact centre is to improve information flow and collaboration between teams. This is essential to deliver excellent customer experience, and the contact centre is a prime example of where fluid and open collaboration pays dividends. One of the well-established metrics for contact centre performance is first contact resolution….
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Call recording compliance In recent years, much of the drive for compliant call recording has been around meeting GDPR, but requirements are continuing to evolve as understanding of the regulation improves. One key challenge is complexity, and making adherence to policy simple for every business. This requires effective call flow policy management to facilitate decision-making…
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Novum Networks, a leading provider of unified solution technology in Australia, is transforming customer experience using Tollring’s iCall Suite cloud analytics across its complete service portfolio. With the enhanced analytics service, Novum Network’s partners and customers can now analyse the whole customer experience, better manage customer relationships, and strive for excellence in customer service. iCall…
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Tollring today announces the availability of its hybrid iCall Suite analytics and call recording solutions on MiVoice Business and Panasonic NS700 phone systems, with Avaya IP Office coming soon. The cloud solution connects to on-premises PBX equipment, providing channel partners another opportunity to talk to their customers and provide a product with all of the…
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6th June 2019: Newtech Solutions, a leader in UC training and consulting services, has partnered with Tollring to deliver the powerful suite of call analytics and reporting tools to its Asia Pacific customers. Newtech specialises in training and consultancy on Cisco’s BroadWorks and BroadCloud suite of applications. Its clients include major communications service providers (CSPs)…
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April 2019: Dutch white label cloud services provider RoutIT adds value to partner propositions through the launch of HIP Reporter call analytics. The HIP Reporter powerful suite of call analytics and reporting tools, powered by market-leading software developer Tollring, is now available to RoutIT channel partners. In the run-up to launch, including at the RoutIT…
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