Fully integrated call management delivered via the cloud on any device.Tollring is showcasing the new icall suite (iCS online) at Convergence Summit South this year. iCS online delivers fully integrated call management that is accessible from any computer or mobile device. Tollring is proud to bring to market fully browser-based multi-tenant call management, making live…
Read MoreTollring perceives the contact centre SME space to be in the range of 5-20 seats, a size rarely spoken about when discussing contact centre management, even though a huge number of businesses fit into this category. At the low end of this range, the contact centre is ‘informal’ (a mix of incoming, outgoing and other…
Read MoreAdding margin-rich solutions to the offering not only adds value to the sale and differentiates one reseller over another, but most importantly increases revenue. Simon Whatley from Tollring believes that “resellers are missing out on a huge opportunity by selling call management only when requested. Our most successful resellers are those that sell 100% of…
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Tollring is proud to showcase its portfolio of leading edge telecoms data intelligence solutions at Connected Business 2014, two weeks after being nominated as triple finalist in the European IT and Software Excellence Awards. Tollring will showcase its portfolio of leading edge call management and award-winning data intelligence products on stand C308 at Connected Business,…
Read MoreIntegrated call recording In 2014, rather than being sold as a standalone product, call recording solutions will become more feature rich and increasingly integrated with organisations’ wider business systems, databases and process. This more innovative use of call recording technologies will provide both the means and requisite business intelligence to enhance organisations’ customer experience. For…
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Fully integrated call management reaches exciting new levels when non-telecoms data is added to the mix. Embracing the evolution is proven to deliver significant results to the channel, doubling system sales for one Tollring reseller. Far from the call loggers of yesterday, call management now provides in-depth analyses of call data enabling managers to find…
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