We are proud to announce that Tollring has been shortlisted as finalist in the Best Call Management Solution category at the Comms National Awards 2015. Now in its 15th year, the CN Awards is the ICT channel’s most respected and coveted awards programme. Comprising reseller/solution provider and vendor categories the awards are independently judged by…
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Tollring is launching the latest modules of iCall Suite (iCS) telecoms data analytics & visualization at BroadSoft Connections 2015: Define The Future. iCS version 2.1 delivers powerful call recording, flexible storage and multi-site analytics, accessible from all smart devices. New fraud protection detects anomalies in call activity immediately and iCS Contact provides enhanced contact centre…
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The call management applications of today deliver valuable insight into a customer’s experience through detailed real-time call analytics, such as: Unreturned missed call reporting, which should be at the heart of any customer service strategy for improved customer satisfaction and retention. Such reporting has become more sophisticated, even enabling businesses to identify which calls were…
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What is an informal contact centre? At Tollring, we perceive the informal contact centre SME space to be in the range of 5-30 seats (across multiple departments / contact points), a size rarely spoken about when discussing contact centre management, even though a huge number of businesses fit into this category – a huge untapped…
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Tollring’s iCall Suite (iCS) Online business productivity tool will further enhance Mitel’s MiCloud suite of cloud ready solutions for MiVoice, MiCollab and MiContactCenter with cutting-edge cloud call analytics and data visualisation tools. iCS Online integrates seamlessly with the Mitel MiCloud Enterprise Unified Communications as a Service (UCaaS) solution and enables businesses of all sizes to…
Read More10 ways that a business can improve customer interactions through better use of their phones Inbound and outbound calls can be monitored using call management solutions that not only enable clients to deliver a quantifiable return on any telecoms investment, but are also proven to drive excellence in customer service. In the past such solutions were…
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