Category: Fraud & Credit Management

HomeFraud & Credit Management
 adminin Analytics, Call Management, Call Recording, Cloud, Company News, Data Analysis, Fraud & Credit Management, iCall Suite, Service Providers, Support
November 23, 2018

Tollring impress at BroadSoft Connections with exciting new features to unlock the mid-market opportunity

  Tollring chose the BroadSoft Connections event in Miami, Florida, organised by Cisco, to preview our most powerful release yet, iCall Suite version 3.7.  New features in iCall Suite include workforce management, supervisor call control, speech and sentiment analytics, wallboards and business performance analysis.  We were able to impress the crowds with state-of-the-art functionality and…

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 adminin Analytics, Awards, Call Management, Fraud & Credit Management, iCall Suite, Service Providers, Unified Communications
October 17, 2018

Tollring named ‘Best Call Management’ and ‘Best Security’ solution at Comms National Awards 2018

  We are delighted to announce that we have won two categories at the highly regarded Comms National Awards! The ‘Best Call Management Application’ category was hotly contended and Tollring beat seven other providers to achieve the top spot. Our award-winning application, iCall Suite, offers scalable analytics and call recording for service providers and resellers…

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BroadSoft Connections
 adminin Analytics, Call Management, Call Recording, Customer Experience (CX), Fraud & Credit Management, iCall Suite, Support
October 16, 2018

Tollring Enhances its Analytics Suite to Deliver Significant Revenue Opportunity to BroadSoft Partners

  Tollring, the software developer behind the market leading communications analytics, call recording and anti-fraud product iCall Suite, has chosen BroadSoft Connections 2018 as the launch event for new features designed to add demonstrable value to BroadSoft partner propositions. Version 3.7 includes speech analytics, business performance reporting and dashboards based on SLAs and enhanced customer…

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 adminin Analytics, Artificial Intelligence (AI), Call Management, Call Recording, Data Analysis, Fraud & Credit Management, iCall Suite, Service Providers, Support
September 27, 2018

AI is already delivering savings in the fight against fraud

Every business today is facing a host of new threats in the communications world. Telecoms service providers are no different, and the growing challenge that is VoIP and toll fraud is now estimated to cost £25.5bn globally; more than double that of credit card fraud. The traditional measures that service providers use to prevent this…

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 adminin Analytics, Artificial Intelligence (AI), Call Management, Cloud, Customer Experience (CX), Data Analysis, Fraud & Credit Management
July 13, 2018

Assessing the Impact of AI on Contact Centres

The Cloud is making the contact centre market more accessible to smaller organisations. This combined with the drive for customer service excellence and the need to address increasing competition means that even smaller organisations without formal call/contact centres can access and benefit from operating their own contact centre. We have seen this happening with other…

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