Category: Call Recording

HomeCall Recording
 adminin Analytics, Artificial Intelligence (AI), Call Management, Call Recording, Company News, Customer Experience (CX), Data Analysis, Support, Unified Communications
December 15, 2020

Tollring celebrates double certification for ISO 9001 and 27001

Uxbridge, UK – 15th December 2020: Tollring, leaders in call analytics and call recording solutions, has been successful in renewing its ISO 9001 and ISO 27001 certifications.  These internationally recognised qualifications demonstrate Tollring’s commitment to delivering the highest levels of technical capability, outstanding support, and information security management.  In becoming ISO 9001 certified, Tollring has committed to quality across the business and for its customers. This involves defining quality-related responsibilities across every department and ensuring that customer’s quality requirements…

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Webex Partnership
 adminin Analytics, Call Recording, Company News, Data Analysis, Unified Communications
December 3, 2020

Tollring Launches iCall Suite Analytics for Cisco Webex Calling at WebexOne

Uxbridge, UK – 3 December 2020: Tollring, leaders in business analytics and call recording globally, launches its iCall Suite call reporting solution for Cisco’s Webex Calling platform. Tollring analytics deliver business critical customer interaction data to help organisations improve staff productivity at every customer touchpoint to maximise customer experience.  Channel providers can now benefit from iCall Suite analytics on Webex Calling to help their customers to better understand team performance and end-customer journeys through detailed reporting, wallboards and dashboards.  Tollring’s simple, flexible and scalable licensing model enables end users to subscribe to the features they need in their business, meeting the needs of every size or type of…

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 adminin Analytics, Call Management, Call Recording, Customer Experience (CX), Unified Communications
November 25, 2020

The Role of the Contact Centre in Customer Experience

The Importance of Customer Experience in 2020 In a year where businesses have had to operate at the mercy of a changing environment and disruptive policies, CX represents a welcome opportunity to invest in something that’s more (but not completely!) within their control. The trend for investing in CX is as strong as ever –…

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 adminin Analytics, Call Management, Call Recording, Cloud, Company News, Customer Experience (CX), GDPR, Third-Party Vendors, Unified Communications
November 19, 2020

Tollring Enhances Telemedicine for Patients with Call Recording

Uxbridge, UK – 19 November 2020: CallConnect GP, the intelligent telephone answering system from Tollring in partnership with Metier Integration Services, has launched its integration with iCall Suite cloud call recording. The integration enables healthcare professionals to seamlessly record calls, to adhere to compliance and access call recordings from within patients’ records on their clinical system.    CallConnect GP (formerly Patient Connect) provides a valuable link between the clinical system and an existing telephone system, integrating telephone and computer capability to free up valuable resources and save time and money whilst reducing the risk of human error. iCall Suite call…

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 adminin Analytics, Call Management, Call Recording, Cloud, Company News, Customer Experience (CX), Data Analysis, iCall Suite, iCall Suite Cloud, iCall Suite Desktop, Service Providers, Support, Unified Communications
November 9, 2020

Access4 Strengthens its SASBOSS Platform with Tollring’s Call Analytics

Melbourne, Australia – 9 November 2020:  Access4 has partnered with Tollring to strengthen its telecommunications and collaboration software platform for MSP partners across Australia and New Zealand.  As a result, Tollring’s iCall Suite call analytics capabilities have now been integrated into Access4’s award–winning SASBOSS provisioning and management platform.  Purpose built for MSPs, Access4’s proprietary platform SASBOSS eliminates the huge operational and strategic costs of implementing carrier grade unified communications via Cisco BroadWorks, Microsoft Teams and a growing…

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 adminin Analytics, Artificial Intelligence (AI), Call Recording, Data Analysis, iCall Suite, Unified Communications
October 28, 2020

Tollring Strengthens its APIs for Powerful Business Data Integration

Uxbridge, UK – 28 October 2020: Tollring has further developed its API framework to strengthen integration of its complete portfolio of iCall Suite call analytics and call recording products with wider business applications and ecosystems. Two recent API developments allow integration with CRM systems and Microsoft’s Power BI data visualisation tool. The new CRM connector enables…

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