Category: Call Recording

Tollring launches iCall Suite 2016 for improved customer management 

Tollring launches iCall Suite 2016, a fully integrated multi-tenant call analytics and call recording service for powerful data visualisation and fraud detection.  Organisations can monitor business-critical call metrics by accessing real-time reports, intuitive dashboards, visual wallboards and call recordings via live tiles that are optimised for mobile devices. Channel partners such as BT, Mitel and…

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The Future of Call Management for the Channel

Today call management applications are deployed either as on-premise, hybrid or cloud solutions.  From June, Tollring is launching the latest iteration of iCall Suite call analytics and recording as one single solution deployed in the cloud, as a hybrid model or on-premise, accessible on any device.  This will cover all of our channel needs as…

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Selling Informal Call Centres

A Guide to Approaching Customers That Need to Monitor Calls but Do Not Have a Dedicated Call Centre ​The Informal Call Centre Proposition Often, many businesses do not appreciate that they have an informal contact centre, yet most will agree that more effective customer interactions are essential to their business. Resellers need to demonstrate how…

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call recording

7 Reasons Why You Should Record Calls

Call recording is a powerful business tool, particularly when integrated with call analytics.  In particular, call recording provides clear advantages for service-centric organisations with a focus on customer service, such as legal firms, insurance companies, call centres, public agencies, health centres, doctors surgeries and any FCA regulated company that is legally bound to record calls….

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Tollring finalist at the UK Cloud Awards 2016

Tollring is delighted to be announced finalist in the category Most Innovative SMB Product of the Year at the UK Cloud Awards 2016.Tollring entered iCall Suite, their fully integrated cloud call analytics and recording solution, and is looking forward to the awards ceremony on April 12th. ​ View the UK Cloud Awards 2016 shortlist online:http://www.ukcloudawards.co.uk/2016-shortlist

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