Tollring has been investing heavily in the business this past year in anticipation of further significant growth The Company’s customer base grew by 75% during the past year with their business analytics, fraud management and call recording solutions now being delivered to over 14,500 business customers globally, via an extensive channel network of over…
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SMEs face many challenges including maintaining competitive advantage. Finding and retaining customers is a challenge, as well as staying ahead of the competition. Differentiation is and will always remain a key driver for SMEs. To survive one must stand out from the crowd and demonstrate capabilities that their peers may not have, however managing the…
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Applications delivered via the public cloud provide the perfect solution for small and medium sized organisations. Businesses that are start-ups, are experiencing rapid growth or encounter fluctuating demand can access key business applications delivered as a pay as you use cloud service. Advantages over other deployment models The public cloud provides access to a wide…
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The finance sector is a highly competitive global marketplace. It is also one of the most heavily regulated with organisations under constant scrutiny to adhere to continued governance such as PCI compliance, Dodd-Frank Act compliance, MIFID II Compliance, and GDPR compliance. Cyber Security is a top priority as organisations strive to prevent cyber-threats, hackers and…
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Tollring sees the adoption of the General Data Protection Regulation (GDPR) as an evolution of data protection rather than a revolution. The need for consent underpins GDPR. Applying to any organisation that does business with the EU, GDPR regulation is focused on the rights of the individual, including; the right to be ignored, to be…
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Tollring advocates the importance of integrating call recording with analytics to maximise the understanding of customer interactions across the business. Companies can maximise customer intelligence by analysing inbound and outbound calls regularly to identify issues, improve performance and establish trends. As analytics solutions make rapid advancements leveraging cloud technology, compliance will be better served. With…
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