Will digital communications overtake voice for customer engagement in 2020? As omni-channel customer experience solutions gain traction, organisations need to think carefully about how voice communication fits into their pre- and post-sale customer engagement plans. A report entitled “State of Customer Experience 2017” from West (now Intrado) stated that “88% of organisations are expecting digital…
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How can analytics be used as a source of new business? With analytics, businesses can understand how to achieve the best performance possible within the constraints of their technical and commercial resources. There are two key ways: customer segmentation and customer experience. Whilst previously the domain of larger enterprises, SMEs can now access essential analytics…
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Novum Networks, a leading provider of unified solution technology in Australia, is transforming customer experience using Tollring’s iCall Suite cloud analytics across its complete service portfolio. With the enhanced analytics service, Novum Network’s partners and customers can now analyse the whole customer experience, better manage customer relationships, and strive for excellence in customer service. iCall…
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Tollring today announces the availability of its hybrid iCall Suite analytics and call recording solutions on MiVoice Business and Panasonic NS700 phone systems, with Avaya IP Office coming soon. The cloud solution connects to on-premises PBX equipment, providing channel partners another opportunity to talk to their customers and provide a product with all of the…
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6th June 2019: Newtech Solutions, a leader in UC training and consulting services, has partnered with Tollring to deliver the powerful suite of call analytics and reporting tools to its Asia Pacific customers. Newtech specialises in training and consultancy on Cisco’s BroadWorks and BroadCloud suite of applications. Its clients include major communications service providers (CSPs)…
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Tollring reports exceptional annual growth in all product areas; call analytics, recording and fraud and credit management, with growth set to continue throughout 2019. Total endpoints/licenses across all solutions has now exceeded 3 million, representing a staggering 337% growth in the past year. The total number of business customers has increased 146% across cloud products…
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