Category: Call Management

How Data-Driven Management Can Help Your Remote Workers to Survive and Thrive in Uncertain Times

Businesses have leapt from having a ‘work from home’ policy to now everyone being at home. It’s a completely new experience and not an experiment that many companies would want to try in normal times. Many of these may also be looking at how they can maintain some sort of oversight to ensure that staff…

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Tollring’s iCall Suite Analytics Available for Free Until 1st June 2020

Uxbridge, UK 14th April 2020: In response to these challenging times, Tollring is supporting partners by offering new iCall Suite Analytics licences free of charge for new and existing customers until 1st June 2020. Tollring is also running a series of free weekly webinars to support this initiative, showing businesses how, in practise, they can…

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Software Enhancement to Help Front-Line GP Receptionists Manage COVID-19 Surge in Calls from Worried Patients

Uxbridge, UK 16th March 2020: In response to the public health emergency and requests for help from GP surgeries, Metier and Tollring have fast-tracked an update to their intelligent middleware software CallConnect GP (formerly Patient Connect) that provides a link between the clinical system and existing telephone system. The upgrade will enable GPs to better…

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Top three trends shaping the workplace today, and the role of the channel

Customer Experience  Companies that already understand the value of a CX-first approach know that it requires a mindset of continuous improvement across the whole business. Ultimately, everyone in a business influences customer experience, even if they aren’t a designated touchpoint for the customer. Maintaining a CX-focus will re-shape the workplace in almost every aspect. Customer…

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Metier selects Tollring as sole distributor of CallConnect GP (formerly Patient Connect)

Tollring announces a new partnership with Metier to become the sole distributor of CallConnect GP (formerly Patient Connect). CallConnect GP helps managers, receptionists and clinical staff in surgeries to deliver courteous and informed patient care, improving the experience both for patients and staff.  By linking telephony with patient management systems, CallConnect GP alerts on tasks…

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2020 Contact Centres – Priorities and Opportunities in the Search for Broad Customer Engagement

There is clear demand for omni-channel customer engagement in consumer sectors, particularly those industries which are heavily transaction-based. However, where there is complexity or where a buyer-supplier relationship is important, for example in smaller B2C organisations, and most of those which are B2B, voice is still used as the primary communication medium outside of email….

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