Call Analytics and Recording Unleashed

Your Path to Data-Driven Excellence

Watch the Webinar On Demand

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Join us for an informative webinar where we delve into the world of call analytics and recording, revealing how these powerful tools can add significant value to your organization. Whether you’re a business owner, a customer service professional, or an IT manager, this webinar is designed for you.

You will learn:

  • Why call analytics and recording are indispensable tools for modern businesses.
  • What makes iCall Suite stands out as the top choice for those seeking call analytics and recording on Mitel MiVoice Business
  • How iCall Suite drives excellence in customer service, employee training and identifying new revenue opportunities.

Don’t miss this opportunity to gain a competitive edge through the power of call analytics and recording. Register now and embark on a journey to optimize your business operations and enhance customer experiences.

Competitive Differentiation

Visualise Productivity

Use wallboards and KPI-led dashboards to manage customer-facing teams in real time. Improve performance with historical trend analysis and reporting.

Cutting Edge Workforce Productivity

Empower Teams

Streamline operations with dedicated workspaces to keep customer service levels high and empower customer-facing teams.

Fully Integrated Modules

Drive Customer Engagement

Monitor interactions and gain visibility of customer call journeys to understand customer experience.

Increase Customer Satisfaction

Understand Performance

Integrate analytics with call recording to make better decisions and find new efficiencies.

Increase Sales Opportunities

Apply Intelligence to Conversations

Review call recordings then take direct action.

reduce churn

Meet Business Objectives

Customise and manipulate data ready to share critical insights across the business.