Fraud and Credit Management for BroadWorks
Protect Your Network and Your Customers with our Fraud Prevention Solutions for BroadWorksScam call detection, fraud protection and credit management
Our innovative scam, fraud and credit management solutions seamlessly integrate with leading hosted voice and SIP trunking platforms. Service providers can mitigate fraud using this scalable and easy-to-deploy carrier-grade solution with real-time capability.
The solution monitors call trends, implements rules and triggers alerts to protect resellers and their customers from illegal usage and ‘bill shock’. The credit management element of the solution constrains legitimate spend in order to manage ‘risky’ customers. Recent functionality enables service providers to empower their resellers with the control to manage and configure their customers, enabling them to collaborate to combat fraud and in turn provide a significant differentiator.
The solution is available as cloud software as a service or in your data centre, it can be deployed as a stand-alone solution or as a module within iCall Suite from Tollring. The module compliments iCall Suite call analytics, wallboards and call recording, delivered within one single powerful workforce productivity suite.
Build Customer Confidence
The solution uniquely combines a rigorous process of historical trend analysis and risk register, blacklisted destination and fraud rule checks, in line with preset credit limits – on every call made.
Notifications of incidents are triggered on breach, mitigating risk at the earliest opportunity. When live calls in progress are terminated, dial plans are updated at site-level to prevent further attempts.