Author: Anne Woollett

Analytics 365 call analytics for microsoft teams

Tollring launches Analytics 365 Call Analytics across Microsoft Marketplaces

Uxbridge, UK – 11th January 2024: Tollring is delighted to announce that its Analytics 365 Call Analytics for Microsoft Teams is now available in the Microsoft Appsource and Azure Marketplaces. Analytics 365 Call Analytics makes it easy for organisations of any size to visualise and measure business-critical call performance across Teams Phone activity. It is…

Read More
Tollring-Mitel-integration-call-tracking-analytics

Sales Strategies for the Future: Adapting to Complexity

Assessing the Sales Journey: Where Are We Headed? The sales journey has changed from being transactional to one that is more strategic.  Salespeople in our sector are placing greater emphasis on cultivating deeper connections with their customers and fostering trusted advisor relationships over the long term. This is essential if resellers and MSPs are to...Read More

Tollring achieves Microsoft Azure IP Co-Sell Ready Status for Analytics 365

Uxbridge, UK – 5th January 2024: Tollring’s Analytics 365 has been granted Microsoft Azure IP Co-sell Ready status following its inclusion in the Microsoft Azure and AppSource Marketplaces. Achieving co-sell ready status reflects Tollring’s continued commitment to working closely with Microsoft.  The collaborative agreement enables Tollring to work directly with Microsoft sales teams and partners...Read More

Tollring unveils iCall Suite Call Analytics for Microsoft Teams at Cavell Enable

Tollring’s iCall Suite Call Analytics for Microsoft Teams will be showcased for the first time to service providers attending the Cavell Enable event at London’s Bishopsgate on 28 November 2023.  The application will be on general availability globally from this date. iCall Suite call analytics is simple to deploy and seamlessly integrates natively with Teams...Read More
Recording Analytics Software with Artificial Intelligence

Tollring announces the launch of AI-powered call recording

Uxbridge, UK – 11 December 2023: Tollring will announce the launch of AI-driven cloud call recording solution, Record AI in January 2024. Record AI will empower every organisation, commoditising AI automation to deliver platform-agnostic compliance call recording and intelligent automated analysis of calls. Initially delivered on Session Border Controllers for IP networks, Microsoft Teams and...Read More

The Future of Analytics in Call and Contact Centers: Innovations and Insights

Hilary Oliver, Chief Marketing and Experience Officer at Tollring says: Advancements in Call and Contact Center Solutions: Current Capabilities and Future Innovations The channel is going to see a fast acceleration of AI applications being integrated into call and contact centre operations.  These applications won’t replace agents but will greatly assist call centre teams to...Read More